The Perpetual Promise
Five written guarantees in every management agreement, each with a stated remedy if we miss it.
We put our promises in writing and say what happens if we miss one
Most property managers tell you what they will do. Every promise below is part of your management agreement. If we miss one, the cost comes out of our fee, not your investment.
Marketing launch guarantee
Your property is live on every major rental platform within 5 business days of being market-ready. If it is not, we waive the first month's management fee.
Communication guarantee
We respond to your calls and emails within one business day. While your home is vacant you get a written activity report every week, with showing feedback and market notes. If we miss either one, tell us and we credit that month's management fee.
On-time owner payout guarantee
Rent we collect is disbursed to you by the 10th of each month. If it is not, that month's management fee is waived.
Tenant placement guarantee
If a tenant we place defaults and is removed, or breaks the lease, within the first 6 months, we find you a new tenant with no additional leasing fee.
Documented work guarantee
Every move-in and move-out gets a 360° condition inspection. Every completed repair over $500 gets photo or video proof in your portal. Every fee you pay is listed in your written agreement. If a fee is not in the agreement, you do not pay it.
Guarantees apply to properties under an active Perpetual Property Management agreement and are subject to the terms and exclusions in our Guarantee Addendum.
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